• About Us
  • Advertise
  • Contact Us
  • DMCA
  • Privacy Policy
  • Follow on Google News
Wednesday, July 16, 2025
  • Login
Country First
  • Home
  • India
    • National
    • State News
  • World
  • Business
  • Education
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Food
    • Photography
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Religion
    • Social Work
No Result
View All Result
  • Home
  • India
    • National
    • State News
  • World
  • Business
  • Education
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Food
    • Photography
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Religion
    • Social Work
No Result
View All Result
Country First
No Result
View All Result

InsuranceDekho is keeping up the speed of business with an NPS of more than 90%

Country First by Country First
December 24, 2021
in Business
Reading Time: 3 mins read
A A
0
Share on FacebookShare on Twitter

New Delhi, 24 December 2021: Launched in 2017, InsuranceDekho.com an insurtech startup, has achieved the Net Promoter Score (NPS) of above 90%, driven by rapid growth in a short time.

The Net Promoter Score (NPS) is customer satisfaction and service quality metric, based on a single survey question that asks insurance customers how likely they are to recommend the company to a friend or colleague. The Net Promoter Score (NPS) is a popular benchmark across industries with the single aim of checking if the customers like the service provided or not. The NPS score of 90% is a hard thing to reach and it’s very rare to find in the service Industry. Talking about other industries- digital marketing agencies stand at 57%, Consulting firms stand at 62% which seems to be the highest after InsuranceDekho’s 90%.*

You might also like

Shaligram Infotech Celebrates 10 Years of Driving Digital Innovation for Global Businesses

Shaligram Infotech Celebrates 10 Years of Driving Digital Innovation for Global Businesses

July 12, 2025
Shaligram Infotech, A Trusted Microsoft Partner In India, Marks 10 Years With Rebranding And Expanded Global Focus

Shaligram Infotech, A Trusted Microsoft Partner In India, Marks 10 Years With Rebranding And Expanded Global Focus

July 9, 2025

The team of InsuranceDekho manages five tickets/person to ensure the quality of claim service and to render a positive claim settlement experience to the customer.

Having an NPS of more than 90% is rare in the service industry and maintaining it throughout the business growth reflects the dedication of InsuranceDekho towards complete customer satisfaction.

The overall average claim settlement turnaround time (TAT) of InsuranceDekho is seven days but this also includes major claim amount cases whose TATs are generally high as compared to minor claims. For ease of claim settlement, InsuranceDekho has 7 persons who manage 35-40 calls/tickets per day. The Inbound team of the company set the system in a way that can resolve the query/claims of customers within four hours. More than 90% of same-day closures strengthen the NPS of the company. 

Ankit Agrawal, CEO and Founder of InsuranceDekho, said: “Having a high NPS reflects our commitment towards our customers. We strive to improve the overall communication with our customers and assist them in every possible manner. They have reciprocated by staying loyal.”

According to sources, the company has a sound relationship with all the Insurers and conducts regular meetings to honour exceptional deviations to manage more than 90% of tickets resolution within SLA.

What InsuranceDekho is offering to maintain more than 90% NPS?

  • The cashless facility at preferred garage/hospitals
  • Timely claim intimation
  • Timely approvals
  • Free pick-ups & drops at preferred garages
  • 3-day cashless repair & delivery facility for minor repair only claims of up to 3 panels
  • Faster settlement of claims
  • Home collection of documents in metro cities for health claims
  • Dedicated SPOC at preferred hospitals/garages
  • Competitive resolution TAT (j) 10K claims cases handled so far

During the pandemic, the company came out with a COVID-19 Helpline to ensure that customers were not inconvenienced, and their needs were promptly addressed.

Ankit Aggarwal further added, “Apart from the claim and support team of InsuranceDekho, I give credit to the immense support we have received from all stakeholders and insurers. With their support, it is easy to deal with the different queries of customers and to offer timely resolutions.”

InsuranceDekho reported this NPS with a timely survey with its customers. The NPS has two parts: a brief survey asking customers how likely they are to recommend a business, and an overall score of the responses. It was created because businesses needed an easy and effective way of gathering and evaluating feedback from their customers. With this score, most people are more likely to recommend the company to others as they are happy with its service. According to recent data, 61.9% of people are more likely to recommend a policy to their family and friends as they are happy with the responses and the coverages.

About InsuranceDekho

Launched in 2017, InsuranceDekho is an Insurtech startup by Girnar Insurance Brokers Private Limited. It enables its consumers to compare different insurance policies based on their requirements and offer them the best choices available as per their needs. In FY 2021, InsuranceDekho sourced 1 Million+ policies. The company currently has tie-ups with 40+ insurance companies and is expecting a business growth of over 3X in FY 2022. InsuranceDekho is headquartered in Jaipur and has offices in Gurgaon, Pune, Chandigarh, Ludhiana, Jaipur, Kolkata, Chennai, and Bengaluru as well as an offline presence in 1,100+ towns

(Source: Question Pro- https://www.questionpro.com/blog/nps-benchmarks/)

Tags: Ankit AgrawalGirnar Insurance Brokers Private Limitedinsurance policiesInsuranceDekhoinsurtech startupNet Promoter Score (NPS)
Previous Post

Job-Ready Paramedical Diploma courses in India from IPH&H

Next Post

Riya Vashist’s  Students Receive Best Makeup Artist Award at Mrs India One In A Million 2021 Beauty Pageant

Country First

Country First

Related Posts

Shaligram Infotech Celebrates 10 Years of Driving Digital Innovation for Global Businesses

Shaligram Infotech Celebrates 10 Years of Driving Digital Innovation for Global Businesses

by Country First
July 12, 2025
0

Ahmedabad (Gujarat) : Shaligram Infotech, a known name in the IT services industry and a Microsoft Certified Partner, marks a...

Shaligram Infotech, A Trusted Microsoft Partner In India, Marks 10 Years With Rebranding And Expanded Global Focus

Shaligram Infotech, A Trusted Microsoft Partner In India, Marks 10 Years With Rebranding And Expanded Global Focus

by Country First
July 9, 2025
0

Ahmedabad, (Gujarat) : Shaligram Infotech, a trusted Microsoft Partner and a leading IT solutions provider based in India marked the...

Aayoma Home Appliances Pvt. Ltd: Built in India, Trusted Worldwide

Aayoma Home Appliances Pvt. Ltd: Built in India, Trusted Worldwide

by Country First
July 7, 2025
0

Mumbai (Maharashtra) , July 07 2025: In a sector historically dependent on imported components, Aayoma Home Appliances Pvt. Ltd. is...

Excel CoolCoat Delivers Impressive Cooling of Buildings in Delhi: Roof Temperatures Drop by 19°C

Excel CoolCoat Delivers Impressive Cooling of Buildings in Delhi: Roof Temperatures Drop by 19°C

by Country First
July 3, 2025
0

A proactive application of Excel CoolCoat in Delhi results in substantial heat reduction, enhanced AC efficiency, and reduced power consumption...

Next Post

Riya Vashist’s  Students Receive Best Makeup Artist Award at Mrs India One In A Million 2021 Beauty Pageant

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Related Post

Famous Mehendi Artist “Sona Mistry” Talks about “How Mehendi Artist Changing The Wedding Industry”

June 4, 2021
Introducing Gold and Pink: A Luxurious Beauty Haven Crafted by Apoorva S Rao

Introducing Gold and Pink: A Luxurious Beauty Haven Crafted by Apoorva S Rao

August 10, 2023
Shobha Yatra marks the beginning of the Sanatan Sanskriti Samagam

Shobha Yatra marks the beginning of the Sanatan Sanskriti Samagam

November 7, 2022

Category

  • Agriculture
  • App News
  • Astrology
  • Auto
  • Business
  • Education
  • Entertainment
  • Fashion & Beauty
  • Finance/Money
  • Food
  • Gadgets
  • Health & Fitness
  • Lifestyle
  • National
  • Photography
  • Politics
  • Press Release
  • Religion
  • Science
  • Social Work
  • Sports
  • State News
  • Tech
  • Travel
  • World

Tags

Ace Entrepreneur actor Ahmedabad Artificial intelligence Bengaluru Blockchain technology BRICS CCI COVID-19 Cryptocurrency CSIR Delhi Digital Marketing DST Education entrepreneur Fairplay Ginny Kapoor Gujarat Gurugram Hyderabad India's Most Prominent Pageant Indian Institute of Technology Influencer Influencerquipo innovation Kingston Technology K Raheja Corp Homes LANXESS memory products and technology solutions Mr. Gagandeep Kapoor Mrs.INDIA Galaxy Mrs.INDIA Galaxy 2022 Mumbai Music Industry National Pageant Mrs.INDIA Galaxy 2022 pandemic photography producer Pune real estate Shan Se Entertainment Shantanu Bhamare Surat technology solutions Vibrant Concepts

Country First is a digital news and story platform that bring you the news, articles, stories, and opinions on the latest happenings worldwide covering various sectors like nation, politics, and governance, social sector, review, foreign affairs, defence and security, latest review, lifestyle, entertainment, sports, technology, auto sectors, education, business and start-ups updates, Agriculture, Science, finance, money, food, and culture, etc.

  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Privacy Policy
  • Follow on Google News

© 2022 Country First

No Result
View All Result
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Home
  • Privacy Policy

© 2022 Country First

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In